Please read the instructions on piano care and preserving the beauty of your instrument’s surface. The choice of piano care method depends on the surface of the instrument and the type of soiling. Never rub satin surfaces strongly! The more one place is rubbed, the more shiny it becomes. The surfaces of veneered instruments should therefore be dusted, but not too often, with a lint-free cloth. Remove dust gently and without pressure. To remove fingerprints or the like, use a soft cloth with a wood cleaner. Your piano tuner surely has special piano-care resources. Please never use water! Work with as little moisture as possible. Drops of water can damage satined surfaces or cause stains.
Polished wood surfaces, like polyester surfaces, of our instruments are very resistant, but dust or other particles can leave small scratches in the polished surface. When caring for your piano, first gently remove the dust with a feather duster or a clean, dry microfibre cloth. You can then wipe off fingerprints with a soft, damp chamois cloth. Moisten the cloth slightly with water or use an appropriate special polish for pianos. There are also special piano-care products, obtainable only from specialists, for these high-gloss surfaces.
Today, key surfaces are generally made only out of plastics. Cleaning only with a soft, lint-free cloth is recommended. Please do not use aggressive cleaning agents or those with abrasive particles. Mammoth key covering (Bechstein offers this hygroscopic natural material) may be cleaned by your technician. Piano pedals and metal bands can be polished with a soft cloth during piano care. If necessary, you can you obtain metal care products from your piano tuner. All cleaning inside the upright or grand piano should definitely be left to the specialist. A lay person can easily cause costly damage.